1. Introduction
Welcome to SimuClinician ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-driven simulation services (the "Service").
2. Information We Collect
We collect information that you voluntarily provide when you register for the Service and interact with our platform.
Account Information: When you create an account, we collect your email address and authentication credentials. We use third-party authentication services, such as Clerk, to securely manage this process.
Payment Information: If you make a purchase, we collect necessary payment data. We do not directly store your credit card numbers. All payment processing is handled securely by Stripe. We only receive a secure token and basic billing history associated with your account.
Simulation and AI Interaction Data: We collect data generated during your use of the platform, including audio recordings, voice streams, text transcripts of conversations with AI voice agents, SOAP notes, and other structured documentation you write and save.
3. How We Use Your Information
- To create and manage your account.
- To process payments and manage your subscription through Stripe.
- To power AI agents and generate real-time responses during simulated examinations.
- To save your SOAP notes and simulation history so you can review your progress.
- To improve, troubleshoot, and maintain the Service.
4. How We Share Your Information
We do not sell your personal information. We only share your data with trusted third-party service providers who assist us in operating the Service:
- AI and Voice Infrastructure Providers: Dialogue information and transcripts are sent to third-party artificial intelligence and WebRTC providers, such as LiveKit and LLM APIs, to generate simulated responses in real time.
- Payment Processors: Payment information is transmitted directly to Stripe for billing purposes.
- Authentication Providers: Your email is processed by our identity provider to securely log you in.
5. Important Notice Regarding Health Data (No Real PHI)
The Service is designed strictly for educational simulation. You must never input real patient data, Protected Health Information (PHI), or personally identifiable medical records into the Service, including within dialogue or SOAP notes. Our platform is not designed to be HIPAA compliant, and all scenarios must be purely fictional.
6. Data Retention and Security
We implement commercially reasonable security measures to protect your personal information. We retain your account data, simulation history, and SOAP notes for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.
7. Your Privacy Rights
Depending on your location, you may have the right to request access to the data we have collected about you, request corrections to it, or request its deletion. To exercise these rights, contact us at help@simuclinician.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions or comments about this Privacy Policy, contact us at help@simuclinician.com.